Holiday Shipping
Upcoming holidays in the United States and Canada may cause postal and courier delays through January 2024. WES will be working to minimize delays as much as possible.
If you are waiting to receive a copy of your official report via postal mail or courier, please note that a digital, unofficial copy is available immediately and can be accessed by logging in to My Account.
Processing Documents
We have received a higher-than-anticipated volume of applications, and as a result expect delays in the review of new documents and the completion and distribution of evaluation reports. Your application is important to us, and we sincerely apologize for any inconvenience this may cause. We are actively working to address these challenges and would appreciate your patience at this time.
We’ve updated our Privacy Policy available at (https://www.wes.org/privacy-policy/), effective September 4th, 2023. Your continued use of wes.org or WES’ services will constitute your acceptance of such changes.
Mail service to Sudan is being impacted by the escalating civil unrest. DHL has suspended inbound and outbound mail to the country. Canada Post is still an available evaluation delivery option. You should anticipate mail service disruptions, delays, and other difficulties during this period of unrest.
Due to the ongoing impact of the earthquake in Türkiye, Syria, and Lebanon, institutions in these countries may be operating at limited capacity. We expect that affected institutions will not be able to provide your academic documents to WES without significant delays. WES is working with institutions in Türkiye, Syria, and Lebanon to ensure continued evaluation of Turkish, Syrian, and Lebanese educational credentials through standard procedures. Please see the latest country- and institution-specific information on our Required Documents page.
DHL, Canada Post, and USPS are experiencing significant delays delivering mail or have suspended international postal shipments altogether to the following countries: Afghanistan, Belarus, Russia, Syria, Türkiye, and Ukraine. These service interruptions will impact the courier and postal services’ ability to deliver completed evaluation reports to recipients in these countries. If you have an alternative mailing address, please consider providing it to receive a copy of your evaluation report.
The ongoing impact of the earthquake in Türkiye and Syria may cause postal and courier delays in both the United States and Canada. This may affect applications and reports. WES is working with our partners to minimize delays. We appreciate your patience.
To track your application, please log in to My Account and use the document tracker portal.
Due to upcoming holidays in the United States and Canada, applicants might be impacted by postal and courier delays through December 2022. WES will be working to minimize delays as much as possible.
If you are waiting for a mailed copy of your official report, please note that a digital, unofficial copy is available immediately and can be accessed by logging in to My Account.
In observance of the National Day for Truth and Reconciliation in Canada, courier services and postal services will not be making deliveries on September 30. Please be advised that because of the holiday, applicants may see files completed in My Account that are not mailed out immediately. We expect to return to our regular outbound delivery schedule on Monday.
The ongoing impact of Hurricanes Fiona and Ian may cause postal and courier delays in both the United States and Canada. This may affect applications and reports. WES is working with our partners to minimize delays. We appreciate your patience.
To track your application, please log in to My Account and use the document tracker portal.
WES will be closed to observe Memorial Day in the United States on Monday, May 30. If you need assistance, please visit our Help Center.
DHL has temporarily suspended shipments to Ukraine, Russia, and Belarus due to the conflict in the region. USPS and Canada Post have suspended postal shipments to Russia. These service interruptions will impact WES’ ability to deliver completed evaluation reports to recipients in Ukraine, Russia, and Belarus. Some of the mail that we recently sent to these countries might be returned to our offices in Canada and the U.S. We will make every effort to ensure that all mail reaches its intended recipient(s) as soon as possible. Additionally, we will continue to provide electronic copies of reports to institutions that have established secure file transfers with WES.
Individual applicants who live in the aforementioned countries can expect to experience delays in receiving their completed evaluation reports. If you are waiting for a copy of your completed credential evaluation report, please check with your local mail carrier to see if they are experiencing delays or rerouting mail for your address. Applicants who have tracking numbers can find the most recent updates on their mail carrier’s website. As soon as the situation permits, we will repost all returned international postal items free of charge.
Please continue to monitor this page for updates and check your individual status by logging into My Account.
As the war in Ukraine continues, the situation remains dynamic. WES is currently in contact with the Information and Image Center (ENIC Ukraine) of the Ministry of Education and Science of Ukraine. WES is working with ENIC to ensure continued evaluation of Ukrainian educational credentials through standard procedures. Please visit our web site for more information: https://applications.wes.org/required-documents.
For applicants whose circumstances do not permit access to standard procedures, WES provides the Gateway Program in the United States or Canada.
The WES Gateway Program in the United States or Canada serves applicants with partial documentation of academic accomplishment at Ukrainian institutions who are seeking an evaluation report for education, licensure, or employment purposes, and who have been displaced as a result of adverse circumstances in their country. Applicants with partial documentation who are seeking an evaluation report for immigration to Canada are advised to contact the Government of Canada’s website or learn more about the measures for people affected by the situation in Ukraine.
WES is currently unable to verify academic documents with the Information and Image Center (ENIC Ukraine) of the Ukrainian Ministry of Education and Science. Individuals seeking an evaluation report for education, licensure or employment purposes may be eligible for the WES Gateway Program in the United States or Canada. The program enables assessment of the educational credentials of individuals who have been displaced as a result of adverse circumstances in their country and have limited proof of their academic achievements. We invite you to visit the program website to learn more about the eligibility criteria.
Applicants seeking an evaluation report for immigration to Canada are advised to contact the Government of Canada’s website or learn more about the measures for people affected by the situation in Ukraine.
Due to the winter storm, there are ongoing postal and courier delays with mail service in Canada. The postal tracking websites may not reflect current status. For an accurate status update on your package, please log in to My Account and use the doc tracker portal.
WES is working with our partners to minimize these delays. We appreciate your patience.
As of January 10, 2022, the WES Global Documentation Centre for all U.S. and Canadian evaluation applications is in Canada.
WES will now accept documents in support of all U.S. and Canadian evaluation applications at the following locations:
Standard Post:
WES Global Documentation Centre (Reference Number _ _ _ _ _ _ _)
PO BOX 2008 STN MAIN
NEWMARKET ON L3Y0G5
Canada
Courier Post:
WES Global Documentation Centre (Reference Number _ _ _ _ _ _ _)
14 – 145 Industrial Pkwy South
Aurora ON, L4G 3V5
Canada
IMPORTANT:
The addresses above are for hard-copy documents only. If your institution has a digital partnership with WES, we encourage you to send your documents digitally.
If your documents are already on the way, they will be forwarded to this address; no further action is needed.
If you have not yet sent us your documents, please share these addresses with any relevant institutions. This will help us provide you with faster service.
If you send us anything yourself, please use the appropriate new address.
Please always ensure your WES reference number is included on the envelope so we can match your documents to the correct evaluation.
Please be aware that this address is a document processing location, and there will be no specialists on site with access to information about the status of your report. No walk-ins are permitted, and we will strictly respect current public health guidelines.
Due to upcoming holidays in the United States and Canada, applicants might be impacted by postal and courier delays through December 2021. WES will be doing everything possible to minimize these delays.
If you are waiting for a mailed copy of your official report, please note that a digital, unofficial copy is available immediately and can be accessed by logging in to My Account.
WES will be closed to observe Thanksgiving in the United States on Thursday, November 25. If you need assistance, please visit our Help Center.
WES is now evaluating credentials from over 200 higher education institutions in Pakistan. To learn if an institution qualifies under this recent policy change, individuals are encouraged to begin the application process and use the dropdown menu to discover if their school is currently in our system. Learn more here.
Due to prevailing circumstances, WES is currently unable to verify academic documents from Afghanistan. Individuals seeking a credential evaluation should learn if they qualify for the WES Gateway Program in the United States or Canada.
All WES offices will be closed on Monday, September 6, 2021, to observe Labor Day (U.S.)/Labour Day (Canada). For answers to frequently asked questions, please visit our Help Center.
In light of ongoing delays with postal service from India, we are offering a solution that will reduce uncertainty for our applicants who studied in the region.
Until further notice, please use the following address to send your academic documents to WES:
WES Reference No.____________________
World Education Services
Attention: Documentation Center
64 Beaver Street, #146
New York, NY 10004
U.S.A.
This address should be used even if you intend to live, work, or study in Canada.
Please communicate this preferred mailing address to your sending institution.
If you have already sent your documents to our Canadian mailing address, then we will still be able to process them as soon as they are received. You do not need to re-send them to the United States. In the meantime, please know that your application does not expire and will remain open for as long as you (and your institutions) need to ensure that all of your documents have securely reached us.
Though we hope the situation continues to resolve, we are fortunate that we can rely on cross-border teamwork to provide an efficient solution for applicants. We hope this change helps you move forward in your journey without further interruption.
(Update: Mail service has resumed throughout the region. Applicants no longer need to re-route mail from India.)
WES will be closed to observe Independence Day in the United States on Monday, July 5, 2021. For answers to frequently asked questions, please visit our Help Center.
Due to the pandemic’s resurgence in India, applicants who studied in the region might experience delays when sending their academic documents to WES. Please know that your application does not expire and will remain open for as long as you (and your institution) need to securely send your documents.
Currently, India Post is reporting significant delays. To ensure your documents reach us as quickly as possible, we recommend choosing FedEx, UPS, DHL, or an independent mail courier service of your choice.
Additionally, we are accepting documents for all evaluation types at our processing center in the U.S. In some cases, your mail from India will reach us more quickly if you direct your documents to the United States (even if you are intending to use your report in Canada).
Please communicate your courier preference to your sending institution, as well as the correct mailing address (see below).
Sending documents to Canada:
WES Reference No.____________________
World Education Services
Attention: Documentation Center
102-2820 14th Avenue
Markham, ON L3R 0S9
Canada
Sending documents to the United States:
WES Reference No.____________________
World Education Services
Attention: Documentation Center
64 Beaver Street, #146
New York, NY 10004
U.S.A.
(Update: Mail service has resumed throughout the region. Applicants no longer need to re-route mail from India.)
WES will be closed to observe Memorial Day in the United States on Monday, May 31, 2021. For answers to frequently asked questions, please visit our Help Center.
WES recognizes the current difficulties that our applicants are facing as they attempt to have documents sent from institutions affected by the pandemic’s resurgence in India.
Here are the steps you can take:
Our thoughts are with those who have been impacted by the crisis. If you need additional assistance, please Contact Us.
(Update: Mail service has resumed throughout the region.)
All incoming mail is now being processed within three to five (3-5) business days, for both the U.S. and Canada. Business days are Monday through Friday, from 9 a.m. to 5 p.m. That excludes federal holidays and planned office closures.
Some parts of the website will be temporarily unavailable on Wednesday, March 10, 2021, while we perform scheduled maintenance. If you are unable to reach certain pages, please try again soon. Please note: You will still be able to create an account and submit an application.
Due to a resurgence of COVID-19 in Canada and the United States, we continue to experience delays with regard to mail services and processing documents.
Mail Services
We are closely monitoring how the pandemic is affecting mail and courier services, and we are doing everything possible to mitigate its impact on our applicants. You can learn how mail carriers are responding to the pandemic here:
Processing Documents
Once your tracking number indicates that your documents have arrived at WES, we might need a few additional days to securely sort and process your documents. As soon as your documents are processed, you will receive a status update in My Account.
Original Documents
When your report is complete, we will promptly mail a copy to you and your recipients. However, it might take additional time for us to return your original documents. They will be mailed back to you as soon as possible, at which time you will receive a status update in My Account. Russian applicants: If you are currently living in Russia, please note that we will be reaching out to you via email to confirm your mailing address prior to returning your original documents.
Please know that we are dedicated to both the security of your documents and the safety of our staff. We appreciate your understanding and patience.
WES offices will be closed on Monday, February 1, 2021, due to inclement weather affecting the Northeast United States. This might delay some document processing, mail services and customer service response. Please know that our team is closely monitoring the situation and will be working remotely throughout the storm to reduce its impact on applicants.
Please note: Canada Post is experiencing delays with international mail. This could impact how long it takes us to receive your documents for processing.
The WES U.S. office will be closed on Monday, January 18, 2021, to observe Martin Luther King Jr. Day.
World Education Services remains open for business. We are continuing to accept applications and process documents.
We are closely monitoring the global resurgence of COVID-19, particularly its impact on mail and courier services, and taking steps to mitigate any potential delays.
Applicants:
If you are concerned that your report might be affected, you can:
Institutions:
If you receive evaluation reports, there are actions you can take as well. Please consider:
Please note that we have updated our mailing address:
102-2820 14th Avenue
Markham, ON L3R 0S9
Canada
If your documents are already on the way, they will be forwarded to this address; no further action is needed. If you have not yet mailed us your documents, please use this address and share it with any relevant institutions.
Please be aware that this address is a document processing center, and there are no specialists on site with access to information about the status of your report. No walk-ins are permitted, and we will strictly respect current public health guidelines.
All WES offices will be closed on the following dates:
If you need assistance while our offices are closed, please visit our Help Center.
Due to the pandemic, we are experiencing the following delays to mail processing:
Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after estimated processing times have passed, please Contact Us.
Please note that some users are reporting delayed responses on certain pages of WES.org. That includes some difficulty logging in to My Account. We are currently working to resolve this issue. If you are experiencing any delays, please try again soon. Update: This issue has been resolved.
Due to the pandemic, we are experiencing the following delays to mail processing:
Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after estimated processing times have passed, please Contact Us.
Due to the pandemic, we are experiencing the following delays to mail processing:
Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after estimated processing times have passed, please Contact Us.
WES will be closed to observe Thanksgiving in the United States on Thursday, November 26. If you need assistance, please visit our Help Center.
Due to the pandemic, we are experiencing the following delays to mail processing:
Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after these estimated processing times have passed, please Contact Us.
Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after these estimated processing times have passed, please Contact Us.
WES.org will be unavailable for approximately 20 minutes between Friday, October 30, at 11 p.m. and Saturday, October 31, at 5 a.m. EST. If you are unable to access the website during this period, please try again later.
Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after these estimated processing times have passed, please Contact Us.
On October 24, DHL will temporarily suspend shipments to Nigeria due to the region’s escalating unrest. This will impact WES’ ability to deliver completed evaluation reports to recipients in that country. We anticipate delays with other courier services in Nigeria, as well. Some of the mail that we have recently sent out might be returned to our offices in both Canada and the U.S. We will make every effort to ensure that it reaches its intended recipient as soon as possible. Additionally, we will continue to provide electronic copies of reports to institutions that have enabled secure file transfers with WES.
Please continue to follow this page for updates and check your individual status in My Account.
We will be performing system maintenance on Saturday, October 24, from 7 a.m. to 8 a.m. EST. During this time, you will be unable to access My Account.
Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after these estimated processing times have passed, please Contact Us.
Today’s scheduled system maintenance is now complete, and applicants can access My Account.
We will be performing system maintenance on Saturday, October 10, from 7 a.m. to 8 a.m EST. During this time, you will be unable to access My Account.
Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after these estimated processing times have passed, please Contact Us.
Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after these estimated processing times have passed, please Contact Us.
Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after these estimated processing times have passed, please Contact Us.
All WES offices are closed on Monday, September 7, to observe Labor Day (U.S.)/Labour Day (Canada). If you need assistance before Tuesday, September 8, please visit our Help Center.
Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after these estimated processing times have passed, please Contact Us.
Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after these estimated processing times have passed, please Contact Us.
Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after this time estimate has passed, please Contact Us.
Due to global mail disruptions, many of the evaluation reports that we have mailed are being sent back to our office as “return to sender.”
To ensure your recipient institution is able to receive your completed credential evaluation report from WES, please ask them to register for AccessWES. This tool will allow us to deliver a secure electronic copy of your report to recipients who are registered.
Please note: ONLY representatives from institutions may register for AccessWES. If you attempt to register your institution for AccessWES, it may result in further delays to delivery of your completed report.
Individual applicants are also experiencing delays in receipt of completed reports. If you are waiting for a copy of your own completed credential evaluation report, please check with your local mail carrier to learn if they are experiencing delays or rerouting mail for your address. Applicants with tracking numbers can find the most recent updates on their mail carrier’s website.
We are continuing to form new arrangements with institutions worldwide. This enables these institutions to send secure digital academic records to us, resulting in faster acceptance and review of applications for credential evaluations. To learn more about having your institution establish an electronic transmission option to send academic records to WES, please read this post from the WES Advisor Blog.
We are continuing to increase our mail processing capabilities and are now able to provide additional estimates for processing time.
Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after this time estimate has passed, please Contact Us.
Thank you, once again, for your continued patience.
As of 11:00 AM EDT, our phone outage issues have been resolved. Thank you for your patience.
As of 9:20 AM EDT, we are experiencing a phone outage. You calls may not come through until the issue is resolved. We are actively working on fixing this issue as quickly as possible.
We are happy to let you know that we are continuing to increase our mail processing capabilities and are now able to provide estimates for processing time.
Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after this time estimate has passed, please Contact Us.
Thank you, once again, for your continued patience. We remain committed to providing you with the highest-quality credential evaluations, as quickly as possible, while ensuring the safety of our dedicated teams.
WES offices will be closed on Friday, July 3 in observance of Independence Day. We will resume operations on Monday, July 6. If you need help in the meantime, please visit our Help Center.
We are steadily working through the hard copy documents we received by post or courier since mid-March, when the COVID-19 pandemic caused global disruptions to mail service and business operations. We continue to increase our capacity each week. When your file is processed, you will receive an update on your My Account page. Thank you for your continued patience.
Our Required Documents page has been updated. When you visit the page, you will see an institution-specific list of required documents, rather than country-specific as it was before. This more customized list will detail specific documents you need to send us for credential evaluation. The page also includes information on uploading some documents—including degree certificates and translations—through My Account and lists a growing number of institutions that can transmit your academic transcripts/mark sheets to us electronically.
More than 200 higher education institutions can now securely transmit your documents to us electronically. Inquire with the institutions where you studied whether this is an option for you. If they are not currently set up to transmit in this way, we encourage you to have a representative from the institution Contact Us and select the “Other” category on the contact form. We will then explore electronic transmission opportunities with them.
We are continuing to form new arrangements with institutions worldwide so they can issue digital academic records to us securely. This post from the WES Advisor Blog discusses the options available for institutions to send documents to WES electronically.
All WES offices will be closed on Monday, May 25. We will resume operations on Tuesday, May 26. If you need help in the meantime, please visit our Help Center.
We have begun processing mail for physical documents sent to our U.S. office; all mail sent to our U.S. or Canada office is being processed in the order in which it was received. There was an interruption in service for postal mail received after March 10. We are now processing those files, but there will be a delay. Once we resume normal operations, we will return to our standard processing times.
Most applicants can now upload degree certificates and document translations from the My Account page. Once you log in, go to your Account Timeline and scroll to the Upload Your Documents section, then click the Upload Document button to begin. Please note the following requirements before uploading your documents:
Note: Your account status may not change after you upload your files. We will review your certificates and translations only after we receive your official academic transcripts via postal mail or electronic transmission.
WES continues to process digital credential evaluations and documents remotely. We are actively reviewing files to identify any documents we need from you to process your application. The majority of our staff continues to work from home while a small, dedicated team ensures that physical documents are handled securely.
If you need a credential evaluation, please create an account.
We are working with institutions around the world to enable secure electronic transmission of files. If you would like the institution from which you earned your credential to submit your documents to us electronically, please have them Contact Us (link updated as of October 6, 2021).
We are continuing to receive mail at our offices. We are actively processing mail received in the Toronto office and will begin processing U.S. mail later this week. Currently, we are working to increase our capacity to process mail faster. When your file is processed, you will receive an update on your My Account page.
We are currently unable to mail physical evaluation reports. For all evaluations and orders of additional copies of reports that were completed after March 10, you can access an unofficial copy of your report on your My Account page. You can email this unofficial copy of your report to your institution. We have notified universities, institutional partners, licensing bodies, and immigration authorities that aren’t currently set up to receive electronic evaluation reports about this change and are encouraging them to accept this unofficial copy of your report as evidence of your accomplishments until official reports are available again.
We have compiled a list of the most common questions being asked as a result of the pandemic.
The goals, dreams, and ambitions of international students, immigrants, and refugees are not easily put aside. Nor are ours. Throughout the pandemic, WES has completed thousands of digital credential evaluations and documents. As of today, we’ve resumed processing hard copy academic documents as well. Customers can submit applications and have their institutions send required documents to us by mail. A growing set of institutions can submit secure electronic documents directly to WES.
As we move toward recovery, the vast majority of our staff continue to work from home, while a small dedicated team ensures that hard copy records are securely handled for credential evaluation. We are also working diligently to enable institutions around the globe to send us secure digital documents.
We know that each application we receive represents the aspirations of an individual. We are committed to serving each as fully as possible. In the days ahead, we wish our partners, colleagues, and applicants well and we look forward to a shared and brighter future.
